Return or exchange my order

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Customer Care Center

RETURN / EXCHANGE MY ORDER

Before you return your items, please check our returns policy by clicking HERE

How to return my order? 

You have 14 days to return or exchange your items from the date received. Please follow the easy steps below:

1.Returned or exchanged items must contact our customer service within the 14-Day Return Period. E-mail: info@loxoto.com 

2.Contact an express carrier nearby you and submit a shipping request, and then wait for the courier to pick up the package. 

3.Once you send the package out, please get in touch with us with the tracking number.

*Important

(1) Please remember to include your returns form and tick your reason for return and if you would prefer an exchange or a refund.

(2) Items marked Clearance Sale are non-refund, non-returnable, or non-exchange.

Please keep your proof of postage receipt. 

Once we have received your items return, we will process your return / exchange within 24 hours. A member of our customer care team will then email you with conformation of your refund / exchange.   

If you have received a faulty / damaged item please click:  HERE

If you have received a wrong item please click: HERE

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