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Customer Care Center
- We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost.
- All returned products must be returned unwashed and with the tags unbroken. This is an extremely strict policy, we will not refund products that have the tags removed(If applicable).
- Any items returned back to us with stains or signs of wear, that have not been reported will not be accepted or exchanged.
- Any tights where the clear packaging has been opened cannot be returned for hygiene reasons. This does not apply for leggings.
- We aim to process all returns and exchanges within 2-3 working days of receiving your returned parcel. We send you an automated email, of confirmation of your return / exchange.
- Once processed, refunds can take up to 5 working days to be reaccredited to your original payment method.
- All exchanges are subject to stock availability as per your request.
- All exchanges will be dispatched on our standard 2-3 shipping service.
- We do not refund any postage charges on orders.
- If you use a postal service other than our returns label, then unfortunately we cannot reimburse this cost.
To return or exchange your order please go to our returns section or click HERE
Should you have any questions about our return policy or if you are having any difficulties with returning your Loxoto order then please contact us so we can help.
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